There are a few core professions--doctors, dentists and lawyers--that have been around for a VERY long time. The reality is that a majority of patients understand why dentists are important and what they do, which leaves little need for education and requires one to think outside the box when executing marketing for a dental practice.
The opportunities for dentists to reach patients is narrow because the dental marketing available to their practice is often limited and consists of a few services. They feel overwhelmed and frustrated and don’t want to take the time to utilize and create original content for their social media, direct mail efforts, and/or website. This means that they quickly become stagnant and blend in with other dentists in their community which does little to help in reaching their marketing goals and increasing their bottom line.
Every dentist has one primary marketing objective--more patients. It is easier said than done, we promise, to reach the goal of every dentist. We love a good challenge and stepping into a market with heavy restrictions on incentives (such as a new iPad when you join the dental family), technology that was slow to evolve, and little if any differences between competitors, forced Paper Napkin Marketing to get creative.
The reality is that while people know they should go to the dentist, the fear of pain, lack of insurance, and time involved prevent them from doing so. When developing marketing content for Orchard Heights Dental we were committed to addressing patient challenges head on and building marketing collateral that was less clinical and more patient friendly.
Orchard Heights Dental is located in the capital city of Salem, Oregon, with a population of just over 167,000. The city is the second largest in Oregon and since it is the capital, that means there is a consistent stream of new residents with great dental benefits. While the numbers are impressive, the community lacked in engagement, both in-person and online, which presented a marketing challenge. We stepped away and looked at the strength in the business, which was the relationships the team had with their patients. We quickly saw that patients’ personal life were discussed chair side far more than teeth. We used the power of relationships in and out of the practice, created dynamic programs for pediatric patients, thought outside the box when working with the community, celebrated team members by sharing their stories, and created a legacy for Orchard Heights Dental that not only created brand recognition but brought new patients through their door.
Paper Napkin Marketing provided Orchard Heights Dental with the following services:
Managed extensive in-house team as well as five consultants. Responsibilities included developing contracts, budgets, timelines and coordinating productions with the team, community and Orchard Heights Dental along with overseeing revisions and deliverables.
Identified and established an extensive marketing plan for traditional and digital marketing opportunities in the community as well as developed the concept and creativity for the placement.
Developed an internal and external marketing program including patient referrals, new patient kits, kids club, as well as provided Orchard Heights Dental with on-site meetings to review marketing goals and establish ongoing deliverables.
Created an extensive reporting metrics which were provided to Orchard Heights Dental to show spending habits, new patient growth, social media impact and a variety of other valuable marketing analytics.
Established an extensive social media plan including developing a themed-based calendar, original content, managed advertising account including budgets and assets, provided practice with social media reports and managed hashtag campaigns. Increased the practices’ engagement, page likes and brand presence.
Developed and produced marketing materials including a commercial, community events, and themed videos. Responsibilities included managing locations, set design, registering permits, managing production team, equipment, and editing deliverables.
Developed mobile-friendly websites with integrated campaign materials with SEO.